Frequently Asked Questions
Everything you need to know about shopping with Prestige Electronics.
Are all electronics sold on Prestige covered by a warranty?
Yes, every product purchased through Prestige comes with a standard 12-month manufacturer warranty. We also offer extended protection plans at checkout for added peace of mind.
How do you ensure the safety of fragile electronics during shipping?
We use industry-leading anti-static packaging and heavy-duty reinforced boxing. All high-value items are double-boxed and insured to ensure they arrive in pristine condition.
What is your return policy for opened or used devices?
We offer a 30-day return window. If the device has been opened, it must be returned with all original accessories and packaging. A small restocking fee may apply to items that are not in 'like-new' condition.
Do you offer technical support for product setup?
Absolutely. Our 'Prestige Tech Support' team is available via live chat and email to help you configure your new devices, troubleshoot software issues, or assist with hardware installation.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-end purchases, we also offer flexible financing options through Klarna and Affirm.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal. You can also view your order status directly from your Prestige account dashboard.